Newspaper Benchmarking

Our mission is to provide best practice management consulting services to companies in the newspaper industry. These services address the challenge that boards of directors and senior executives face in their daily operations, including matters of mission, governance, strategy development and implementation, organization structure, business process transformation and re-engineering, operational improvement, benchmarking, competitive analysis, post-merger integration, market entry and other benchmarking activities. The Benchmarking Network's services fill a growing need for new approaches in providing management counsel to board of directors and executive management industries experiencing rapid change. Benchmarking helps to identify the forces which shape unprecedented competitive, technological, social, regulatory, and political pressures. To help our clients achieve business and market success, TBN is committed to being the leader in Benchmarking Consultant services. We combine the analytical and other benchmarking capabilities of much larger consulting firms with the flexibility and efficiency only available in smaller ones. We maintain total dedication to, quite simply, being the best in what we do.

The Benchmarking Network consists of a group of skilled and mature general management consultants to companies in a variety of industries. We provide our clients with the proven ability to bring practical and actionable best practice solutions to difficult management concerns faced by senior managers. Our management consulting services address the challenges that senior executives and board members must face in their regulated and non-regulated operations. This includes matters of mission, governance, strategy development and implementation, organization structure, business process transformation and re-engineering, operational improvement, benchmarking, competitive analysis, post-merger integration, market analysis and strategy, and other benchmarking issues.

In concert with carefully chosen affiliates and joint venture partners, we are able to provide a wide range of additional specialized services to our clients, including onsite benchmarking training for the employees.

We combine a base of exceptionally experienced partners with an extensive and expert network of professional consultants and affiliated firms. Therefore, our clients receive the full capability of a large, diversified benchmarking consulting firm with the flexibility and cost-efficiency of a smaller one.

TBN serves a large number of clients, providing them with a unique blend of relevant experience, objective advice, creative ideas, and new management tools. Our client's interests are placed above all else as we partner with them and move successfully into an environment of increased competition and change.

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Want this popup to stop? Register now for a FREE membership in Benchmarking Network, Inc. to view this page. Other benefits include:

  • A free subscription to the E-Benchmarking Newsletter
  • The opportunity to become involved in upcoming round table discussions
  • Information on sponsoring studies.
  • The privilege of being invited into ongoing studies
  • The ability to participate in benchmarking surveys

       

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This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data.

Help Desk Management

The Benchmarking Network announced a new benchmarking study that will kickoff in the area of Help Desk Management. Now is the time to join and become involved in setting the focus and direction of the study. This is a "best practices" study that will include site visits to top performing companies. A few of the areas that the study will cover are:  

  • Staffing the IT Help Desk; 
    • Cost of staffing 
    • Time per call 
    • Staff turnover rate 
    • Staff productivity metrics 
  • Customer Service; 
    • Peak call handling 
    • Service costs  
    • Customer satisfaction 
  • Technologies Employed in IT Help Desk Management; 
  • Performance Measures; and 
  • Other IT Help Desk Management Issues identified by sponsors. 

To receive detailed information on the content and focus of the study contact the HDMBA Director via phone at 281-440-5044, or contact us directly via our Information Request Form. Its quick and easy, and we'll get in contact with you fast.