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Media Billing
A cooperative study that identified the best billing practices at media
companies
We researched areas such as:
- Systems
A comparison of hardware and software solutions that support strategic
and operational objectives in media organizations. The solutions will
identify the best ideas to improve individual performance.
- Organizational Structure
A review of the structure of operations to obtain the highest levels
of performance. The approach will look at relationships between areas
and links to other internal processes such as Budgeting, Strategic Planning,
Balanced Scorecard, and Business Process Reengineering.
- Internal Controls
A review of the adequacy and efficiency of internal controls. The
study will review removing certain controls or modifying existing ones.
This is likely to impact not only the number of controls, but the need
to shift control responsibility.
- Reward & Recognition Systems
A review of each billing department's incentive structures to find
methods for more effectively linking measures of managerial performance
with incentives.
- Training & Recruiting
The study will look at effective training and recruiting programs that
deliver the maximum pay-off in organizational performance.
Participants were:
Involved in the design of the study, so that we are sure we are asking
the questions that are important to your newspaper;
Invited to attend site visits to best practices newspapers, so that
you can hear first hand about how they have created high performance
information systems organizations; and
Invited to a readout/discussion session, so that questions about study
results were answered.
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