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Advertising, Billing & Collections

A cooperative study to identify the best advertising, billing and collections processes at media companies
We researched areas such as:

Measures and Key Process Objectives

A review of how newspapers evaluate their advertising, billing and collections processes.

Internet Usage

A review of how newspapers evaluate their advertising, billing and collections processes.

Regular and Special Billing and Collections Service Options

An understanding of what newspapers are doing to improve/expand the service level options for customers.

Processing Options

We looked at how organizations manage their billing and collections processes.

Technologies

A review of the technologies used by organizations to promote effectiveness and support their operations.


Participants were:
 
  • Involved in the design of the study, so that we are sure we are asking the questions that are important to your newspaper;

  • Invited to attend site visits to best practices newspapers, so that you can hear first hand about how they have created high performance information systems organizations; and

  • Invited to a readout/discussion session, so that questions about study results were answered.

  • For further information please call:

    (281)440-5044

    OR

    Use This Information Request Form


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